Company Information
HQ
San Francisco, CA
Founded
2014
Market
Contract Lifecycle Management
Solution
Ironclad CLM
Representative
Customers
Poshmark, Calm, L'Oréal, Asana, Salesforce, Cisco, Canva, Mastercard, Zoom, Reddit, Glassdoor, Dropbox, Fitbit, OpenAI
Ideal Customer
Profile
Legal ops teams in growth organizations across a range of sizes from SME to large with medium volume of contracts of relatively average contract complexity.
Company Size
Ironclad is best suited for mid to mega size companies ($100M – $10B+).
Business Model
Technology Ecosystem(s)
Ironclad can run on Google Cloud, MSFT Azure, or AWS cloud infrastructure.
Primary Users
Business
IT
Sales
Procurement
HR
Legal
Ironclad’s main user is legal; however, legal ops, sales procurement, and IT are also all users.
Investment Level
Ironclad is somewhat aggressively priced.
Agility
Ironclad typically has short to moderate implementation times, depending on the volume and complexity of a project. The product takes some time for users to get acquainted with, and IT is often involved.
Complexity
Ironclad handles industry average contract complexity and contract volumes.
Geographies
North America
Latin America
EU
ME
Africa
Japan
Asia
Australia /NZ
Ironclad’s best use case is English-speaking countries in North America and Europe.
Orientation of CLM
GC
Legal Ops
Buy Side
Sell Side
Enterprise
Ironclad CLM is designed for General Counsels and Legal Ops.
Top 3 Verticals
Information Technology
Ironclad has a large clientele of technology companies, ranging in size from small to large.
Retail
Retail companies are a good fit for Ironclad’s CLM product.
Health & Wellness
Ironclad has a number of customers in the health and wellness space.
Analyst Notes
Founded in San Francisco in 2014, Ironclad is one of the most well-known CLM companies on the market. Compared to some of the other big names, Ironclad is midmarket-focused with its sweet spot being companies with $100M to $1B in revenue. The ideal customer profile is a company based in North America with a B2B or B2C business model with medium levels of contract complexity. The solution is best utilized by legal teams.
The company has a strong emphasis on its community of users, which has led to good overall customer satisfaction. The key pain point is that the user interface is often cited as confusing. The product shines in sell-side contracts that are either click-wrap or modestly negotiated.