OPINION: The reduction in the company’s overall score stems from declines in its Product, Management, Strategy, and Finance scores and reflects a deceleration in growth. Aria has been navigating a challenging product transition from Aria 6 to Aria 7 (a.k.a. Crescendo) which closed capability gaps in offer, payment, and product catalog management and moved the product to AWS. Currently, Aria plans to support both versions. There has been turnover in management and sales personnel, some planned and some not. Recent feedback from customers and partners has been mixed, and we have seen execution challenges in sales, quality control, and implementation. For rating details and peer benchmark status, see the research note attached below.
USE CASE: B2B and B2C companies with revenues greater than $500 million; complexity in product catalog, pricing, organization, and channel structure; and a need for active provisioning. Implementation cycles range from 6-12 months.
COMPETITORS: BillingPlatform, goTransverse, Oracle BRM, SAP Hybris Billing, and Zuora are the primary competitors for Aria Systems. Aria Systems raised $132 million+ in venture capital funding with the latest round of $50 million+ in early 2016.