OPINION: Since its 2016 acquisition by PE firm Scaleworks, Chargify has undergone a complete overhaul backed by aggressive hiring in R&D, sales, and support. Its Product score increased from 8.98 to 9.79. Its Management score is up from 11.71 to 11.75, and a new CEO is on board. Its Channels score increased from 7.96 to 8.45 reflecting higher sales productivity, but its Marketing score is down from 12.38 to 12.10–brand visibility needs to improve. Its Finance score rose from 9.30 to 9.80. Chargify is evolving from its original focus on small business toward a more full-featured and higher-priced solution aimed at mid-market buyers. Features include subscription management, invoice consolidation, light CPQ, and integration with payment, tax, and CRM products. The size of its sales channel is a limiting factor.

USE CASE: B2b and B2C subscription and “as a service” growth companies as well as SMEs with digital/light physical business models and medium levels of volume and complexity.

COMPETITORS: ChargeBee, ChargeOver, Fusebill, NetSuite-Oracle, Recurly, Zuora.

About MGI 360 Ratings: MGI 360 Ratings score is a uniform 0 to 100 supplier rating system comprised of 149 unique data points. The scores condense hundreds of hours of research into simple, easy to understand ratings and recommendations to clearly demonstrate differences amongst software vendors. The overall score is comprised of five equally weighted major categories that account for up to 20 points in Product, Management, Channels, Strategy, and Finance. Learn more about MGI 360 Ratings.