OPINION: Since the July 29, 2014 acquisition of MetraTech by Ericsson, ECB’s once competitive market position has continued to erode with loss of key staff, defection of customers, and a lack of investment and progress in modernizing both the product and its market strategy. Growth has slowed to a crawl, and the company rarely has a pole position in competitive evaluations at this point. The absence of a true cloud solution has been a contributing factor to ECB’s reduced growth and the lowering of its MGI 360 rating.
USE CASE: Existing customers with a working solution covering business models with little or no change.
COMPETITORS: Amdocs, Aria Systems, BillingPlatform, goTransverse, Oracle, SAP, Zuora