OPINION: Announced in 2016, NetSuite’s SuiteBilling solution aimed at the subscription billing needs of NetSuite’s fast-growing customer base. Two years later, SuiteBilling is struggling to maintain its market position. Prior to its acquisition by Oracle, NetSuite was an AMP visionary among cloud-based financials vendors. The company saw the need for an integrated agile billing and revenue recognition solution. To differentiate itself from its peers, NetSuite purchased Monexa, an early leader in agile billing. As a package, SuiteBilling and Advanced Revenue Management revenue recognition stand out favorably against the direct competitors FinancialForce, Sage-Intacct, and Microsoft Dynamics. NetSuite has more domain expertise and deeper functionality than all three. However, in the context of the agile billing market as a whole, its pace of innovation and product breadth and depth are lagging.
USE CASE: SuiteBilling is best suited for a small to mid-size company with relatively low complexity, low to modest business change, and modest invoice volumes (i.e., fewer than 4,000 invoices per month). Given the availability of alternatives with higher functionality and lower Total Cost of Ownership (TCO), all but the most dedicated Oracle-NetSuite customers will typically explore other options.
COMPETITORS: BillingPlatform, ChargeOver, Chargify, Fusebill, goTransverse, RecVue, Zuora, Zone Advanced Billing