Company Information

HQ

Santa Clara, CA

Founded

2009

Market

Billing Management

Solution

Representative
Customers

Convergia, ICON Networks, IT Mgmt, VoiceCarrier, TelAgility, RengSquared, SAGE Comms, Arrow Electronics

Ideal Customer
Profile

OneBill is for small to midsize communications service providers (CSPs) such as UCaaS, CCaaS, MSPs, and IoT service providers in the US with revenues ranging from $20Mil-$50Mil annually seeking an all-in-one billing solution that includes CRM and CPQ capabilities.

Company Size

OneBill is best suited for B2B companies ($10 – $50 million in revenue) with little or no IT resources.

Business Model

B2B B2C B2X

Physical
Digital
Hybrid

Technology Ecosystem(s)

AWS Microsoft Oracle Salesforce SAP Own/Proprietary

OneBill’s technology ecoysystem is its own.

Primary Users

Business

Business

Finance

Finance

Operations

Operations

Marketing

Marketing

IT

IT

Sales

Sales

Services

Services

Developers

Developers

The primary users of this application are business, finance, IT, marketing, operations, and sales.

Investment Level

Developers

Moderately priced, OneBill is relatively inexpensive to license and offers an attractive price to value for customers.

Agility

Developers

OneBill’s product team assists customers in getting the product up and running quickly for a midmarket solution.

Complexity

Developers

This is ideally suited to for small companies that have large amounts of business complexity – i.e, complexity around billing, rate limits, applying appropriate taxes, managing physical and digital inventory, and handling real time usage models.

Geographies

North America

North America

Latin America

Latin America

EU

EU

ME

ME

Africa

Africa

Japan

Japan

Asia

Asia

Australia /NZ

Australia /NZ

OneBill primarily sells to companies in North America, Europe, the Middle East, Africa, Asia (India), and Australia.

Sales Channels

Direct

Direct

Online

Online

Indirect

Indirect

The ideal customer sells via a direct or online sales model.

Top 3 Verticals

UCaaS

UCaaS

Ideally suited for the complexities of UCaaS providers.

CCaaS

CCaaS

OneBill offers one of the best billing solutions for CCaaS providers.

MSPs

MSPs

MSPs are also an ideal fit for this billing product.

Analyst Notes

OneBill Solutions’s billing product is best utilized by B2B and B2B2C companies ranging in size from $10 to $50 million or more in revenue. The ideal customer is a UCaaS, CCaaS, MSP, or Internet Service Provider. The ideal customer has low to medium volume and medium complexity.

Founded in 2009, OneBill has built up an impressive array of monetization capabilities with breadth and depth that is more typical of enterprise solutions, but packaged within a single platform and aimed at emerging growth SME companies. Customer references affirm reliable and responsive customer service delivered both onshore and from India. While not the absolutely most intuitive solution to use, there are CEO and COO customers who largely self-implemented and manage the system entirely independently. This is a solution with the potential to move higher up market with the right sales and marketing support.