Company Information

HQ

San Jose, CA

Founded

1999

Market

Agile Billing

Solution

Subscription Management

Representative
Customers

Acquia, Jobvite, Cloudbolt, Springbuk, Workboard

Ideal Customer
Profile

Series A-C companies with modest complexity (one-time and simple subscription billing with low rate of change) looking to upgrade from Quickbooks, Xero, or Sage 50, and who prefer “all-in-one” finance platform. Ideal for companies looking to manage the lifecycle for standard, off the shelf pricing and packaging models.

Company Size

This solution fits for companies moving off their first accounting package, and who need a broader and deeper tool to support a small, self-sufficient finance team.

Business Model

B2B B2C B2X

Physical
Digital
Hybrid

Technology Ecosystem(s)

AWS Microsoft Oracle Salesforce SAP Own/Proprietary

The solution runs in either a single tenant or multi-tenant environment on the AWS or Microsoft platform.

Primary Users

Business

Business

Finance

Finance

Operations

Operations

Marketing

Marketing

IT

IT

Sales

Sales

Services

Services

Developers

Developers

This tool is aimed at finance, business, and operations teams seeking to manage price discipline without overly constraining sales creativity. It requires little, if any, on-going IT support.

Investment Level

Developers

In a competitive market, Intacct rarely loses on price and total cost of ownership fits within the budget of early stage growth companies. Customers perceive it as good value for money.

Agility

Developers

This clocks in very near the industry average level of agility — below the best-in-class standalone subscription billing tools, and in-line or better than the all-in-one financials package solutions with a billing component.

Complexity

Developers

The solution supports over two hundred billing models out of the box. Customers with modest business model complexity selling standard SKUs are best suited for the product.

Geographies

North America

North America

Latin America

Latin America

EU

EU

ME

ME

Africa

Africa

Japan

Japan

Asia

Asia

Australia /NZ

Australia /NZ

Best for organizations in which English is the lingua franca, although it has customers in non-English speaking countries.

Sales Channels

Direct

Direct

Online

Online

Indirect

Indirect

The billing solution supports both direct, assisted, and online (product led growth) sales motions.

Top 3 Verticals

Software & High-Tech

Software & High-Tech

Software is by far the top vertical for this solution. The product and the Sage Intacct team are adapted to this market.

Business Services

Business Services

Business services with a mix of billing modalities — one-time to recurring — is also a primary focus.

Health Care

Health Care

Healthcare services providers with standard services that are outside of the industry requirements (e.g., Medicare or insurance re-imbursements) is common use case for Sage Intacct.

Analyst Notes

Sage Intacct has been a steady performer in the agile billing market. The focus of its peers on agile billing has waxed and waned, while Intacct has maintained a consistent effort serving its small and midsize customers with a solution that addresses the needs of finance, product, and IT teams. It has a coterie of customers who have implemented the solution in two or more companies.

While its agility is somewhat constrained by the limitations of the overall architecture of the core financials package, the company has developed a library of hundreds of billing models for users to adopt. Value-oriented finance execs in small, growth companies who are looking for a complete package that does not require heavy internal or external IT resources to implement or maintain will be attracted to this solution.