MGI Ideal Customer Profile™: Workday in Agile Billing

This solution is best suited for medium to large companies ($100M – $5B+ in revenue).

In comparison to its peers, Workday’s billing solution is neither the cheapest nor most expensive product on the market. A prospective buyer is unlikely to purchase the billing product alone as Workday’s allure is their multifaceted platform with solutions for finance and HR teams. Thus, purchasing multiple systems can be costly, but as a leading provider for many of these solutions, the value of the products exceeds the cost.

Workday’s billing system takes a fairly short amount of time to implement, but implementation time ranges based on the number of Workday products being purchased.

Workday’s billing system is best suited for low to medium complexity use cases.

Workday’s billing solution is well-chosen for mainstream technology adopters who want a cloud based modern financials solution that is gradually evolving in functional breadth and depth. Service-centric companies with low to medium complexity and agility needs based in North America will appreciate the breadth of Workday’s solution.

The company’s drive for continuous investment and innovation across products allows them to intelligently sell within their dedicated customer base and attract new customers within their target markets. Workday has been one of the few mega-vendors to have a multiyear, consistent R&D approach to AI/ML investment that transcends the marketing hype du jour. This investment is already yielding product benefits across HCM and financials and will undoubtedly have a positive impact on billing in particular. Workday is generally cautious in making product and customer commitments, a measured approach that leaves the company open to critique for not innovating fast enough. However, it’s track record is generally very positive, as evidenced by its dedicated and loyal customer base.