OPINION: The Amdocs Optima solution offers a lot of functional depth with capabilities for real-time billing, session control for pre-paid usage scenarios, hierarchy management, invoice customization, and global 24/7 support. Optima is offered in on-premise, hosted (Amdocs or AWS), and multi-tenant cloud versions (cloud adoption has been modest so far). The Optima division is striving to balance its core telecom strength with new digital business opportunities—this remains a challenge. Customer references are difficult to come by even though the client list is broad and diverse. While low growth holds back the Finance score, the Channel score benefits from Amdocs’s scale and geographic presence. Details of the score and peer benchmarks are included in the research note attached below.
USE CASE: Businesses with mid to high volume billing, real-time or quick-time requirements, medium to high complexity, and low to medium agility and rate of change. Working prototypes can be enabled quickly while full implementations tend to take a minimum of nine months.
COMPETITORS: Aria Systems, BillingPlatform, Ericsson, goTransverse, Huawei, NetCracker, Oracle, RedKnee, SAP Hybris, Zuora