What CLM Customers Really Think About Their Vendors
Inside This Research Note:
Candid Customer Quotes
Hear what customers really think about their vendors – the good, the bad, and the unexpected. (Hint: customer support, integrations, and CLM implementation challenges play an outsized role in customer satisfaction.)
CLM Spending Expectations & Market Momentum
CLM investment continues to grow with 75% of customers expecting to increase spend in 2026. MGI Research identifies two diverging buyer groups:
- First-time buyers moving off Word, PDFs, and basic repositories
- Second-time buyers replacing basic or outdated CLM solutions with enterprise-grade platforms
First- and second-time buyers and CLM vendors can use this report to unlock the underlying trends in why buyers buy, upgrade, or replace CLM tools.
The State of AI in CLM
AI is both the most requested feature and the least trusted feature. Less than half of customers currently use their vendor’s AI, but 23% of customers want to. This report helps buyers understand current use cases for AI in CLM today and what customers do and don’t want in AI moving forward.
Who Should Read This?
- Organizations in the midst of a CLM software evaluation
- Lawyers, Legal Teams, and Procurement Leaders wanting to benchmark an incumbent CLM supplier against market peers
- Vendors seeking to understand buyer expectations, take in CLM customer feedback, plan product roadmaps, and differentiate in this increasingly competitive market
- Investors seeking to understand what motivates buyers and what’s really driving the CLM market
Download the research now to understand the shifting realities of the CLM market and what buyers will demand in 2026 and beyond.
