Summary: We update the MGI 360 Rating of Oracle Cloud Scale Billing (“CSB”, fka Billing & Revenue Management – BRM) in the Agile Billing market to 57 and maintain a NEUTRAL analyst outlook. The CSB platform bundles mediation, billing/invoicing, subscription management, collections, reconciliation, and settlements into one cohesive offering. It is a sophisticated and mature product that has capability to abstract even the most complex pricing and packaging models and offer plans. There are numerous large organizations that have Oracle CSB/BRM in production at both Enterprise and Hyperscale levels. CSB has primarily been focused on the communications industry. Yet, when it comes to product innovation, customer growth and improvement in agility and cost metrics, CSB performance continues to lag the market in both scope and substance. Field research continues to reveal a lack of confidence within the customer base in the ability and desire of Oracle to innovate with CSB – or with a subscription billing solution pieced together with CPQ, service contract management, and ERP. Competing products continue to grow in sophistication, scalability, and price/performance while the CSB position has only received attention within the CSP market segment. The efforts to develop a new, modern monetization solution beyond CSB have to date come up short. Oracle still has a large potential opportunity in this space but for now remains significantly underleveraged.

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This is an example graph of the Go-To-Market vs Solution Strength data created by MGI Research

Competitors: Amdocs, BillingPlatform, BluLogix, Gotransverse, RecVue, SAP, Zuora

About MGI 360 Ratings: MGI 360 Ratings score is a uniform 0 to 100 supplier rating system comprised of 149 unique data points. The scores condense hundreds of hours of research into simple, easy to understand ratings and recommendations to clearly demonstrate differences amongst software vendors. The overall score is comprised of five equally weighted major categories that account for up to 20 points in Product, Management, Channels, Strategy, and Finance. Learn more about MGI 360 Ratings.