Summary: Zuora’s MGI 360 Rating in Automated Revenue Management (ARM) improves to 62, achieving the Top Product Score and retaining a Positive Analyst Outlook. With a growing installed base of customers across industries such as hi-tech, gaming, education, healthcare, and others, Zuora Revenue remains a feature-rich solution with a demonstrated ability to meet the automation needs of complex contractual arrangements. Despite employee turnover in the past 24 months, Zuora still has deep revenue automation domain expertise within its product and services teams. The company is expanding its vision of revenue automation to handle a broader range of customer sizes and use cases. Recently introduced quick-time dashboarding and improved analytics and reporting have received positive customer feedback. Overall ARM customer experiences are mixed – companies with more complex use cases and those utilizing premium support report the highest levels of satisfaction.

Ideal Use Case: Growing midmarket-to-large enterprises with revenue scheduling and automation requirements. Investing in premium support is recommended for complex use cases.

Primary Competitors: Aptitude, Ayara, RecVue, RightRev, SAP, Softrax, Workday


Representative sample of MGI 360 Ratings scoring with bar charts comparing a company vs. its peer group average in categories of Product, Management, Channels, Strategy, and Finance

About MGI 360 Ratings: MGI 360 Ratings score is a uniform 0 to 100 supplier rating system comprised of 149 unique data points. The scores condense hundreds of hours of research into simple, easy to understand ratings and recommendations to clearly demonstrate differences amongst software vendors. The overall score is comprised of five equally weighted major categories that account for up to 20 points in Product, Management, Channels, Strategy, and Finance. Learn more about MGI 360 Ratings.