Summary: Zuora’s MGI 360 Rating in Automated Revenue Management (ARM) improves to 62, achieving the Top Product Score and retaining a Positive Analyst Outlook. With a growing installed base of customers across industries such as hi-tech, gaming, education, healthcare, and others, Zuora Revenue remains a feature-rich solution with a demonstrated ability to meet the automation needs of complex contractual arrangements. Despite employee turnover in the past 24 months, Zuora still has deep revenue automation domain expertise within its product and services teams. The company is expanding its vision of revenue automation to handle a broader range of customer sizes and use cases. Recently introduced quick-time dashboarding and improved analytics and reporting have received positive customer feedback. Overall ARM customer experiences are mixed – companies with more complex use cases and those utilizing premium support report the highest levels of satisfaction.
Ideal Use Case: Growing midmarket-to-large enterprises with revenue scheduling and automation requirements. Investing in premium support is recommended for complex use cases.
Primary Competitors: Aptitude, Ayara, RecVue, RightRev, SAP, Softrax, Workday