Company Information
HQ
San Jose, CA
Founded
1999
Market
Agile Billing
Solution
Subscription Management
Representative
Customers
Acquia, Jobvite, Cloudbolt, Springbuk, Workboard
Ideal Customer
Profile
Series A-C companies with modest complexity (one-time and simple subscription billing with low rate of change) looking to upgrade from Quickbooks, Xero, or Sage 50, and who prefer “all-in-one” finance platform. Ideal for companies looking to manage the lifecycle for standard, off the shelf pricing and packaging models.
Company Size
This solution fits for companies moving off their first accounting package, and who need a broader and deeper tool to support a small, self-sufficient finance team.
Business Model
Technology Ecosystem(s)
The solution runs in either a single tenant or multi-tenant environment on the AWS or Microsoft platform.
Primary Users
Business
Finance
Operations
Marketing
IT
Sales
Services
Developers
This tool is aimed at finance, business, and operations teams seeking to manage price discipline without overly constraining sales creativity. It requires little, if any, on-going IT support.
Investment Level
In a competitive market, Intacct rarely loses on price and total cost of ownership fits within the budget of early stage growth companies. Customers perceive it as good value for money.
Agility
This clocks in very near the industry average level of agility — below the best-in-class standalone subscription billing tools, and in-line or better than the all-in-one financials package solutions with a billing component.
Complexity
The solution supports over two hundred billing models out of the box. Customers with modest business model complexity selling standard SKUs are best suited for the product.
Geographies
North America
Latin America
EU
ME
Africa
Japan
Asia
Australia /NZ
Best for organizations in which English is the lingua franca, although it has customers in non-English speaking countries.
Sales Channels
Direct
Online
Indirect
The billing solution supports both direct, assisted, and online (product led growth) sales motions.
Top 3 Verticals
Software & High-Tech
Software is by far the top vertical for this solution. The product and the Sage Intacct team are adapted to this market.
Business Services
Business services with a mix of billing modalities — one-time to recurring — is also a primary focus.
Health Care
Healthcare services providers with standard services that are outside of the industry requirements (e.g., Medicare or insurance re-imbursements) is common use case for Sage Intacct.
Analyst Notes
Sage Intacct has been a steady performer in the agile billing market. The focus of its peers on agile billing has waxed and waned, while Intacct has maintained a consistent effort serving its small and midsize customers with a solution that addresses the needs of finance, product, and IT teams. It has a coterie of customers who have implemented the solution in two or more companies.
While its agility is somewhat constrained by the limitations of the overall architecture of the core financials package, the company has developed a library of hundreds of billing models for users to adopt. Value-oriented finance execs in small, growth companies who are looking for a complete package that does not require heavy internal or external IT resources to implement or maintain will be attracted to this solution.
