Company Information

HQ

Sunnyvale, CA

Founded

2008

Market

Agile Billing

Solution

Evergent Core Billing

Representative
Customers

BBC, HBO, FOX, AT&T, NBA, SONY, WarnerMedia

Ideal Customer
Profile

The ideal customer is a media, entertainment, or over-the-top (OTT) content streaming platform looking to scale up their subscriber management, billing, and customer retention.

Company Size

The ideal fit is an organization or business unit with $50 million to $5 billion plus in subscriber revenues.

Business Model

B2B B2C B2X

Physical
Digital
Hybrid

Technology Ecosystem(s)

AWS Microsoft Oracle Salesforce SAP Own/Proprietary

Some Evergent customers run the solution in AWS, Microsoft, and Google, but the application itself is cloud-agnostic.

Primary Users

Business

Business

Finance

Finance

Operations

Operations

Marketing

Marketing

IT

IT

Sales

Sales

Services

Services

Developers

Developers

The common users of the solution are IT, business, marketing, and operations.

Investment Level

Developers

In comparison to its peers, Evergent is viewed as representing very high value for relatively modest investment. Competitive pricing and rapid time to implement keep the upfront investment below industry average, and the ongoing costs are attractive as it does not require vendor-supplied or third-party professional services to make changes to the system over time.

Agility

Developers

From implementation to ongoing use, finance, IT, operations, and business users can quickly set up and manage the system. The solution does not require consultants or integrators, and when needed its typically a small team and not necessary for ongoing use and maintenance of the solution. Pricing changes, promotions, and offers can be put into market very quickly (hours or days).

Complexity

Developers

This solution can address monetization requirements ranging from relatively simple to above average complexity. It can fit within large, sophisticated business and IT environments (e.g., multi-national, multi-product companies with complex business relationships and heterogenous enterprise applications and IT infrastructure).

Geographies

North America

North America

Latin America

Latin America

EU

EU

ME

ME

Africa

Africa

Japan

Japan

Asia

Asia

Australia /NZ

Australia /NZ

The solution can handle the consumer requirements around the world; it has notable experience in Asia and ME.

Sales Channels

Direct

Direct

Online

Online

Indirect

Indirect

The ideal customers are organizations with either a direct sales model or a direct model complemented by an inside sales operation. Companies selling online are also a fit, e.g. ticketed live events.

Top 3 Verticals

Media, Entertainment & OTT

Media, Entertainment & OTT

The solution is an ideal fit for media companies, over the-top (OTT) packages, and streaming libraries.

TelCom

TelCom

Evergent addresses the billing needs of telecommunications operations.

IoT/Healthcare

IoT/Healthcare

Evergent can support Device-as-a-Service billing needs, making it a good fit for IoT providers – particularly those within the Healthcare vertical.

Analyst Notes

Founded in 2008, in Sunnyvale, CA, Evergent offers a revenue management platform originally designed for the media, entertainment, telecom, and OTT markets but one that is rapidly moving into adjoining markets in B2C subscriber services in healthcare, communications/IoT and other industries. Evergent’s core billing product is well suited for medium to large size companies – as well as start-up initiatives within established brands.

The best use case for Evergent Billing is a B2C company with a digital business model that seeks to integrate modern pricing models (from subscriptions to real-time usage and consumption models) within a mature portfolio of business applications. The billing solution can handle a wide range of business model complexities and high volumes of data with tens of millions of subscribers. The sweet spot is in above-average volume/complexity requirements and medium-to-high agility requirements. Customers are generally very positive regarding the value of the product and customer support they receive.