Summary: We update the MGI 360 Rating for Opencell Software in Agile Billing at 43 and maintain a NEUTRAL analyst outlook. Opencell is one of the very few open-source oriented billing solutions available in either a hosted (via Docker) or an on-prem configuration. Currently there is no option for a multi-tenant SaaS version. Opencell is a modern billing system with sophisticated features aimed at complex enterprise organizations. The company gained initial customer adoption in France and other EU countries, often displacing larger incumbent vendors and in-house developed systems. Product capabilities include quick-time mediation, sophisticated rating and billing, support for channel partners, revenue splits, and commissions management. The product includes select functionality (e.g., a customer care module) traditionally found in a legacy billing system. The company has founder-led management and a growing roster of technology and service provider partners. Opencell is investing heavily in product development – recent enhancements include: dunning and AR functionality, financial and accounting improvements (including multi-currency and multi-balance reporting), and a vastly improved UI. It is moving toward a multi-tenant architecture and plans to modularize its offerings and introduce ARM, and integrated financial reporting in future updates. Customer satisfaction is generally very high, due in part to very favorable pricing and terms. Company is growing its channel sales, with a number of EU SI’s recommending and supporting the solution. Visibility, scalable sales, and product fit and finish are areas for improvement.
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Competitors: Amdocs, BillingPlatform, Gotransverse, LogiSense, Oracle, SAP, Zuora
