Company Information
HQ
Chesterfield, MO
Founded
1982
Market
Billing Management
Solution
Amdocs
Representative
Customers
eBay, PayPal, Sita, Airtel
Ideal Customer
Profile
Existing Amdocs Optima customers with mid to high volume billing with real-time or quick time requirements, medium to high complexity, low to medium agility and low rate of change in the business.
Company Size
The ideal customer size is smaller Tier 1/1.5 CSP and enterprises with more than $1 billion in revenues. Ideal fit for the Digital Brands Suite is a tier 2 or 3 CSP.
Business Model
Technology Ecosystem(s)
Amdocs billing products are available on-premise and hosted on either Amdocs or AWS. Digital BSS Suite is either available as an on-prem or AWS-hosted. Digital Brands Suite is a multi-tenant SaaS offering available via cloud only.
Primary Users
Business
Finance
Operations
Marketing
IT
Sales
Services
Developers
Finance and IT are the primary users, followed by business and operations.
Investment Level
The Amdocs solution is among the most expensive products to implement and maintain over time. It is not unusual for tens or even hundreds of FTEs be assigned to manage it post going live. The DBS offering aims to reduce the expense of acquiring and standing up the solution.
Agility
The age and inflexibility of the solution limit agility and contribute to the higher-than-average total cost of ownership.
Complexity
Amdocs is able to handle high complexity business models at scale.
Geographies
North America
Latin America
EU
ME
Africa
Japan
Asia
Australia /NZ
Amdocs supports a global footprint in the billing space.
Sales Channels
Direct
Online
Indirect
Channel complexity (direct, indirect, online, and across business units and geographies) is supported.
Top 3 Verticals
Communication Services
Communications service providers are the ideal fit for Amdocs.
Media & Entertainment
Media and Entertainment companies will find Amdocs capable of meeting their volume and complexity requirements.
Consumer Services
Consumer services organizations accustomed to managing large IT projects will be a fit for Amdocs.
Analyst Notes
Amdocs is attractive to large and midsize global communications-based businesses in need of a robust billing system that can handle a high level of complexity and large volumes of data. The parent company owns numerous billing systems including Vindicia (See MGI 360 Ratings).
Enterprise and Hyperscale customers should look to Amdocs to gain a deeper view into high volume, complex use cases.
Organizations considering Amdocs today need to take into consideration the future direction of the product portfolio and carefully assess which of the Amdocs products presents the best likely fit.
