OPINION: Though Aria Systems has previously enjoyed a frontrunner position in the Billing Management market, the company is now in the midst of a challenging, multi-year product transition from Aria 6 to 7 with plans to support both versions. In its favor, the company can count a recent major contract win, the ability to host instances in AWS, and evidence of Aria 7 customers reaching production. However, headcount in key functions has been dropping, directly impacting execution. This, in combination with constrained finances, has pushed Aria to adopt a more pragmatic vision. Customers and prospects should focus on Aria’s current capabilities and be prepared to self-fund new requirements. Aria’s challenges are not new—see MGI Research Note “Aria Systems Rating Update: In Transition,” published June 18, 2017.

USE CASE: B2B and B2C companies with revenues over $500 million, a complex product catalog, pricing and channel structure, and need for workflow capabilities. Implementation cycles are 6-12+ months.

COMPETITORS: BillingPlatform, BluLogix, goTransverse, Oracle BRM, Zuora, and legacy telco billing solutions

About MGI 360 Ratings: MGI 360 Ratings score is a uniform 0 to 100 supplier rating system comprised of 149 unique data points. The scores condense hundreds of hours of research into simple, easy to understand ratings and recommendations to clearly demonstrate differences amongst software vendors. The overall score is comprised of five equally weighted major categories that account for up to 20 points in Product, Management, Channels, Strategy, and Finance. Learn more about MGI 360 Ratings.